INTRODUCTION

We respect your right to privacy and aim to ensure that we are fair and transparent when collecting and using the personal information you have provided to us. This Privacy Notice (or “Notice”) applies to our website visitors and customers. It explains what personal data we collect, how we use it and provides additional information to comply with our obligations under the POPI Act.

WHO IS THE RESPONSIBLE PARTY OF MY DATA?

Stellenbosch Hills

c/o R310 and Vlottenburg Road
Vlottenburg
7604

WHAT ARE THE PURPOSES FOR WHICH WE USE YOUR DATA AND ON WHAT LEGAL BASIS DO WE DO THAT?

We will only collect, use, and share your personal data where we are satisfied that we have an appropriate legal basis to do this. This may be because:

• we need to use your personal data to perform a contract or take steps to enter a contract with you.

• • to allow you to make a reservation for a Wine Tasting Experience at our tasting room.
  • to process payments for our products and to deliver orders to you.
• we need to use your personal data for our legitimate interest as a commercial organisation. In all such cases, we will always look after your information in a way that is proportionate and respects your privacy rights and you have a right to object to processing as explained in the section called, “Your Rights” below; and/or
  • to respond to your queries, feedback, and complaints
  • to maintain a customer database
  • to allow you to register an account on our website
  • to improve your experience on our website
  • to compile information about browsing habits and click patterns via the use of cookies
  • to gain behavioural insight to give you personalised recommendations/targeted advertising
  • to identify our website visitors for authentication
• We have your consent to use your personal data for a particular activity.
  • to provide you with promotional material and inform you of competitions if you have opted-in to receive this information
  • to inform you of similar products after you have placed an order with us

WHAT PERSONAL INFORMATION WILL WE COLLECT?

We collect the following personal information from you:

• your full name
• age and birthday
• shipping address
• payment details
• order details
• contact number
• email address
• details of enquiry
• product(s) preference
• customer ID
• time spent on our website
• search queries submissions
• social media handles
• cookies and web beacons
• log-in and device information
• opt-in consent for marketing
• booking and reservation details

SENSITIVE DATA

The POPI Act makes a distinction between ‘personal data’ and ‘sensitive personal data (or special category data). When making a reservation with us you may inform us of any dietary requirements, food allergi’s, or disability access requirements that you or others in your party may have.  This will fall under ‘health and medical data’.  In providing this information to help us plan your visit you consent to us using it.

WHERE DO YOU GET MY PERSONAL INFORMATION FROM?

We collect and receive personal information about you in the following ways:

Personal Information you give us:

This includes any personal information that you provide to us directly, whether through our website or via phone, text messages, social media or any other medium. This may include personal information you give to us by:

• filling in forms on our Social Media accounts or our website (hereafter referred to as Platforms);
• when you register on our Platforms or subscribe to use services on our Platforms.
• when you enter a competition, promotion or complete a survey.
• by posting comments or content on our Platforms.
• when you purchase one of our products or services.
• when you contact us and when you otherwise provide information directly to us.

Personal Information we collect or receive when you use our Platforms, products, or services:

We collect personal information when you use our Platforms or services or buy products from us by using cookies and web beacons. This may reveal log-in information, device information and search query submissions. We receive this when you:

• access our Platforms (this reveals the type of device you’re using, your browser or operating system and your Internet Protocol (“IP”) address);
• interact with our Platforms and other services, view content and submit search queries.

Information from third-party sources:

We may receive additional information about you that is publicly or commercially available and combine that with the information we have collected or received about you in other ways. We may also receive information about you when you choose to connect with social networking services while using our Platforms.

Required Information

Some types of personal data are required as conditions for using our services. Mandatory information includes personal data required for processing payments and delivering orders. Failure to provide this mandatory information will mean that you will be unable to place an order with us.

HOW DO WE SHARE THE PERSONAL INFORMATION WE COLLECT?

We may share your personal information with third parties to:

• to provide efficient services
• comply with applicable law or with legal court orders
• to protect and defend the rights or property of our company
• recover debts and liaise with our attorneys in connection with any potential, threatened or actual litigation
• audit our accounts.
• restructure or sell any of our businesses or assets

COOKIES

For further information about how we use cookies please find a link below to our Cookie policy:

Stellenbosch Hills – Cookie Policy

We share personal information with the following suppliers: